CallFluent API: Constants

Constants Reference

This section includes various constants used throughout the CallFluent platform for agent setup, UI configuration, and third-party integrations. These are typically used in dropdowns or predefined selections.

23. Timezones

An array of supported timezones used for scheduling and agent settings.

[
  { "label": "Pacific/Midway UTC-11:00", "value": "UTC-11:00" },
  { "label": "Pacific/Honolulu UTC-10:00", "value": "UTC-10:00" },
  { "label": "America/Anchorage UTC-08:00", "value": "UTC-08:00" },
  ...
  { "label": "Pacific/Apia UTC+14:00", "value": "UTC+14:00" }
]

24. Languages

List of supported languages and regional variants.

[
  { "value": "en", "label": "English" },
  { "value": "en-US", "label": "English (United States)" },
  { "value": "fr", "label": "French" },
  { "value": "hi", "label": "Hindi" },
  ...
]

25. Block Phone Types

Defines types of phone numbers that may be blocked or categorized for validation and routing.

[
  {
    "id": 1,
    "type": "landline",
    "label": "Land Line",
    "description": "The phone number is a landline number; generally not capable of receiving SMS messages."
  },
  {
    "id": 2,
    "type": "mobile",
    "label": "Mobile",
    "description": "The phone number is a mobile number; generally capable of receiving SMS messages."
  },
  ...
]

26. OpenAI Model List

Defines supported OpenAI models for agents using LLMs.

[
  { "value": "gpt-3.5-turbo", "label": "gpt-3.5-turbo" },
  { "value": "gpt-4o", "label": "gpt-4o" },
  { "value": "gpt-4o-mini", "label": "gpt-4o-mini" }
]

27. Agent Tone List

Available tones an agent can use during conversation.

[
  { "value": "a Professional", "label": "Professional" },
  { "value": "an Empathic", "label": "Empathic" },
  { "value": "a Creative", "label": "Creative" }
]

28. Agent Type List

Defines roles an agent can be configured for.

[
  { "value": "sales", "label": "Sales representative" },
  { "value": "support", "label": "Support agent" },
  { "value": "lead", "label": "Lead engagement" }
]

29. Background Noise List

Pre-recorded ambient sounds that simulate different environments for the agent’s voice.

[
  { "value": "no", "label": "No" },
  { "value": "office-ambience.wav", "label": "Office ambience" },
  { "value": "pub-background.wav", "label": "Pub background" }
]

30. Agent Action List

All available action types that agents can trigger during a call.

[
  { "value": "sendEmail", "label": "Send email" },
  { "value": "callForwarding", "label": "Call forwarding" },
  { "value": "webhook", "label": "Webhook" },
  { "value": "google_calendar", "label": "Google Calendar (Beta)" }
]

31. Action Period List

Predefined scheduling intervals used in booking workflows.

[
  { "value": "1day", "label": "1 Day" },
  { "value": "1week", "label": "1 Week" },
  { "value": "1month", "label": "1 Month" }
]

32. Google Action Duration List

Preset durations used when scheduling meetings with Google Calendar.

[
  { "value": "30 mins", "label": "30 mins" },
  { "value": "1 hr", "label": "1 hr" },
  { "value": "2 hrs", "label": "2 hrs" },
  { "value": "24 hrs", "label": "24 hrs" }
]

Conclusion

This concludes the Constants Reference section. These values are typically used in dropdowns, form selectors, and frontend logic across the CallFluent platform.
For dynamic agent behavior and actions, refer back to the Agent Services API.